Shipping your purchase is easy on lumbeejewelry.com. Depending on the destination of your package, you can expect your in-stock items to arrive within 4-7 business days. Items that are marked custom made will have estimated shipping in description. All paid shipments are by USPS Mail. Free USPS First Class Shipping for orders $99 or more.
Return and Exchange Policy:
*Returns and exchanges are permitted within 7 days from the purchase date for online orders - unless special notices are in description of item(s). (*exclusions, all engraved, Lumbee jewelry (sterling silver, gold), genuine stone Inlay jewelry, made-to-order jewelry and hand made textile items are non-exchange and non-refundable.) Jewelry or gift item must be in unworn/unused condition with all original accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
* We reserve the right to make changes to our policies at any time.
Returns by Mail
Here are the basic steps:
Cynas (Returns Dept)
PO BOX 3719.
Pembroke NC 28372
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our store.
You can expect a refund or credit slip within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone. Send an email to firstname.lastname@example.org. For phone inquiries, please dial: 1-910-521-3690. We will acknowledge any email requests within 5 business days. Your request may require us to research your question(s); therefore, we ask that you please allow 3-5 business days for us to process your inquiry completely.